At Dexvanta, we are committed to providing high-quality fitness services, online programs, and wellness support. This Refund Policy explains the terms under which clients may request a refund, the process for requesting one, and the circumstances where refunds are not applicable. Our goal is to maintain transparency and fairness for all clients while ensuring the integrity of our services.
1. Applicability
This Refund Policy applies to all services and products offered by Dexvanta, including but not limited to:
- Personal Training sessions
- Group Classes
- Yoga & Pilates classes
- Nutrition Coaching sessions
- Online Fitness Programs and subscriptions
By purchasing services or products from Dexvanta, you acknowledge that you have read and agreed to the terms of this Refund Policy.
2. Eligibility for Refunds
Refunds are generally considered under the following circumstances:
- Cancelled Classes or Programs by Dexvanta: If Dexvanta cancels a session or program due to unforeseen circumstances, clients are eligible for a full refund or rescheduling.
- Technical Issues with Online Programs: If a client is unable to access a purchased online program due to verified technical issues and Dexvanta cannot resolve the issue within a reasonable time, a full refund may be issued.
Refund requests for change of mind or dissatisfaction will be reviewed on a case-by-case basis. Dexvanta may offer credit, rescheduling, or partial refunds depending on the situation.
3. Non-Refundable Services
Certain services and products are non-refundable, including:
- Completed fitness sessions or programs
- Services that were fully delivered and attended
- Discounts, promotions, or gift cards (unless required by law)
We encourage clients to review schedules, program details, and commitments before making a purchase to avoid misunderstandings.
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact Dexvanta: Email us at [email protected] or call +1 909-398-9554.
- Provide Details: Include your full name, the service or program purchased, date of purchase, and reason for requesting a refund.
- Verification: Dexvanta may require verification of the purchase and review of any applicable documentation or correspondence.
- Resolution: Once verified, Dexvanta will respond with the outcome of the refund request, including instructions if a refund is approved.
Refunds are typically processed within 7–14 business days after approval, depending on your payment method and financial institution.
5. Payment Methods and Refund Processing
Refunds will be issued using the same payment method used for the original purchase whenever possible. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
6. Exceptions and Special Cases
Dexvanta reserves the right to evaluate special refund requests on a case-by-case basis. Exceptions may be made for:
- Medical emergencies preventing participation
- Verified technical issues preventing online program access
- Other extenuating circumstances approved by Dexvanta management
All exceptions will be documented and communicated to the client in writing.
7. Contact Information
If you have questions or need assistance regarding our Refund Policy, please contact us:
Dexvanta
Address: 1794 Lapis Ledge Ct, Henderson, NV 89012, United States
Phone: +1 909-398-9554
Email: [email protected]
We are committed to providing clear guidance, prompt responses, and fair resolution to all refund-related inquiries.